The purpose of this document is to promote a good understanding between owners and renters, and to protect their respective interests.
OWNER:
:: Prerogatives and duties
- Accuracy of information published:
Information published on www.1001holidayhouses.com must be accurate and truthful.
- Conditions and characteristics of the property offered that match the description published on the site:
To promote a good understanding between owners and renters we require a detailed description of the property offered. The commitment is to offer renters an accommodation perfectly matching the one described on the site, with no hidden defects to hinder its proper use or ruin a pleasant holiday.
- Conditions of property suitable for relaxing holidays:
The property offered for rent must be tidy, clean and in good condition. Appliances, when included, must be in perfect working condition. The accommodation must have a pleasant and relaxing atmosphere. It's advisable for the owner to be on hand to offer his guests assistance and to ensure a pleasant stay.
- Updating of the on-line availability calendar:
In order to optimize users' search, the on-line availability calendar should be constantly updated. This is very important for the reliability and the quality of the service offered. Calendar updating also avoids unnecessary contacts and places the property offered at the top of the Homepage
- Feedback:
Your assessment about your client will be very useful for other holiday property owners when dealing with the same renter. As a registered user, fill in the feedback form carefully, using your common sense. Our staff will check each comment before it is published. However, we will not publish feedback comments that are vulgar, blasphemous, with racist or obscene contents or inciting hate and discrimination, containing scripts or links of any type, information that could identify a User, including real names, address, telephone number or email address. In case of a negative feedback comment Users can exercise their Right of Reply not later that 10 days after they have been alerted; after this period the publication of their property on the Website will be temporarily suspended. Negative feedback comments will be published only after the reply has been examined, or if no reply is given, after 30 days. In any case, the Right of Reply cannot be exercised after 30 days.
- Credits:
This is very good tool as it gives renters clear and exhaustive information at a glance.
- Prices:
The Owner declares that the prices displayed on www.1001holidayhouses.com are not higher than those appearing on other similar sites.
RENTER:
:: Prerogatives and duties
- Reliability of information published:
Information published on www.1001holidayhouses.com must be truthful.
- Limits:
The enquiries form can only be used to request information on property availability and for no other purpose.
- Take care of the rented holiday home as if it were your own:
Cleanliness, tidiness, proper use of appliances, good relationships with neighbours, etc.
- Feedback:
Your assessment on the property your rented. Your comment will be very useful for other renters when they contact the same owner. As a registered User, fill in the feedback form carefully, using your common sense. Our staff will check each comment before it is published. In any case we will not publish feedback comments that are vulgar, blasphemous, with racist or obscene contents or inciting hate and discrimination, containing scripts or link of any type, information that could identify a User, including the real name, address, telephone number or email address. In case of a negative feedback comment Users can exercise their Right of Reply not later that 10 days after they have been alerted. Negative feedback comments will be published only after the reply has been examined, or if no reply is given, after 30 days. In any case, the Right of Reply cannot be exercised after 30 days.
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